A lot has been written about how to achieve good outcomes for members of defined benefit (DB) pension schemes. A strong employer covenant, well-managed investments...
Read article “Good administration, the backbone of pensions”5 minutes
Last week MP for Chesterfield Toby Perkins opened a new office wing at Brightwell’s offices in Chesterfield.
The new office suite will house Brightwell’s growing Member Services team, who have recently collected two awards for their work implementing fully online retirements for BTPS members.
Brightwell is a comprehensive provider of services to defined benefit (DB) pension schemes and its largest clients are the BT Pension Scheme (BTPS) and the Mineworkers’ Pension Scheme (MPS). All pension scheme administration activities are handled from Brightwell’s offices at Venture House in Chesterfield.
BTPS has c.£35.7bn of assets under management and 253,000 members, of which 212,000 are pensioners.
Each year, the Scheme pays out c.£2.8 billion in pension payments to the 212,000 members of the Scheme who are retired and their beneficiaries.
MPS has c.111,000 members, with c.6,000 deferred members and 105,000 pensioners in payment. Each year it pays out c.£700m to former mineworkers and their beneficiaries.
To ensure that Brightwell can meet its clients’ needs, both now and in the future, in 2022, it established the Brightwell Pensions Academy, a blended learned programme aimed at nurturing and developing early careers within the pensions industry.
Brightwell recruits people of all ages and backgrounds, with little or no pension knowledge who have strong potential, a great attitude and a willingness to learn. It is a blended learning programme combining classroom learning, hands-on experience, and work-based practical training. The programme typically takes 9-12 months to complete, upon which participants are promoted to the role of Pensions Administrator.
During his visit, Toby met with the latest academy cohort to learn more about their journey at Brightwell.
Andy Whitelaw, Head of Member Services, said: “We were delighted to have Toby join us to officially open our new office suite. Our workforce has grown since the start of the year, and we anticipate further increases with our planned future expansion. It’s a very exciting time for Brightwell.”
Toby Perkins MP said: “It’s great to see Brightwell’s progress since my last visit and celebrate the recent expansion. Brightwell is a thriving local employer providing real career paths in our area. It was fantastic to meet their current academy cohort, who are gaining the skills and experience to kickstart their career in pensions administration.
Their expansion is another vote of confidence in Chesterfield and the excellent people from our area who will work at Brightwell now and in the future. This sort of expansion is exactly what the new Labour Government wants to see from employers – investing in local people, developing a skilled workforce and creating good jobs and exciting careers”.
For more information about careers and Brightwell including latest vacancies visit: Careers :: Brightwell
Head of Communications and External Relations
Commenting on the report, Michelle Esterkin, Head of Admin Consulting at Brightwell said: “Strong administration is the backbone of the pension system, integral to effective scheme management and member satisfaction but it has suffered from lack of investment.
Find out more about “Brightwell comments on The Pension Regulator’s market oversight report on pensions administrators ”11/09/2025
Brightwell is pleased to confirm its continued accreditation by the Pensions Administration Standards Association (PASA), reaffirming its commitment to delivering high-quality pensions administration for its clients.
Find out more about “Brightwell reaccredited by PASA for Excellence in Pension Administration ”11/09/2025
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