Brightwell comments on The Pension Regulator’s market oversight report on pensions administrators
Today, The Pensions Regulator (TPR) published its Market Oversight report on pensions administrators. Commenting on the report, Michelle Esterkin, Head of Admin Consulting at Brightwell said: “Strong administration is the backbone of the pension system, integral to effective scheme management and member satisfaction but it has suffered from lack of investment.
“With increasing regulatory demands, technological transformation, pensions dashboards and rising member expectations, administrators have never been more important.
“The message is clear, investing in modern technology is not a nice to have. It is an essential prerequisite for strong administration, good customer service and a great member experience. And that is something that trustees of all schemes should be striving for.”
Published:
11 / 09 / 2025
