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Today, The Pensions Regulator (TPR) published its Market Oversight report on pensions administrators. Commenting on the report, Michelle Esterkin, Head of Admin Consulting at Brightwell said: “Strong administration is the backbone of the pension system, integral to effective scheme management and member satisfaction but it has suffered from lack of investment.
“With increasing regulatory demands, technological transformation, pensions dashboards and rising member expectations, administrators have never been more important.
“The message is clear, investing in modern technology is not a nice to have. It is an essential prerequisite for strong administration, good customer service and a great member experience. And that is something that trustees of all schemes should be striving for.”

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Brightwell, the comprehensive service provider for defined benefit (DB) pension schemes has appointed James Pearson in a newly created role as Head of Member Services Operations based in Chesterfield.
Find out more about “Brightwell appoints James Pearson as Head of Member Services Operations”16/12/2025
Commenting on the revised administration guidance published today, Michelle Esterkin, Head of Admin Consulting, Brightwell said: “Administration is the public face of pension schemes and is central to overall member experience. It’s the glue that holds everything together and we welcome this guidance which clearly sets out TPR’s expectations of the roles of administrators and trustees in this increasingly crucial part of the pensions ecosystem.”
Find out more about “Brightwell comments on The Pension Regulator’s revised guidance on administration”09/12/2025
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