Member record keeping, data quality and management, benefit calculations and payments are all at the heart of delivering the pension promise.
High-quality administration is underpinned by good-quality data, and Brightwell has extensive experience in running data cleansing programmes.
Over the years, Brightwell has made significant investment in developing a member services team based in Chesterfield
Brightwell’s highly-skilled and PMI-qualified team and integrated onsite member contact centre proactively manage member journeys. They provide highly efficient automated processes and first-class online self-service for members.
The skills and solutions that this team has developed are highly transferable. These can be flexed to accommodate the needs of other DB schemes offering high-quality member services, at competitive costs.
of benefit payments each year to BTPS pensioners and beneficiaries.
Brightwell has built a powerful suite of reporting and insight tools, with our centre of excellence routinely monitoring feedback to identify areas for service improvement.
We take every opportunity to listen to clients’ members, and this helps to ensure that things never stand still as we continuously enhance our services.
Every year Brightwell runs a member satisfaction survey on behalf of BTPS and we elicit member feedback following interactions with BTPS’ portal or contact centre, as well as after completion of a journey such as retirement or bereavement.
Strong administration, high-quality communications and modern technology are essential to the delivery of members’ benefits and informed decision making.Take me there – “Member Services”
Pensions can be complicated. Supporting scheme members to make sure they fully understand their benefits and options with high-quality member communications and personalised online tools helps them make informed decisions.Take me there – “Member Experience”