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When it comes to technology innovation, the pensions sector has always been one step behind the rest of the financial services industry. 

But member expectations for online services are increasing, and with Pensions Dashboards on the horizon, pension schemes can’t afford to be left behind.

At Brightwell, we offer schemes a powerful solution.
In partnership with Procentia, clients can give scheme members access to personalised pension information at the touch of a button. Via an online portal, members can self-serve for all key tasks, such as retirement quotes and changes to personal details.


In addition to sophisticated member portals, Procentia’s best-in-class platform incorporates automation of workflows, calculations, pensioner payroll and document imaging. Following the implementation of Procentia’s modern technology platform ‘IntelliPen’, Brightwell has achieved significant advances in the levels of automation and member self-service, resulting in year-on-year increases in BTPS’ member satisfaction scores.  

At the IPE awards in 2022, BTPS was highly commended in the technology category for the transformative work undertaken in member services. 

Procentia’s administration software was

Voted #1

by users in the Professional Pensions
Administration Survey 2022 and 2023. 

Bespoke data

Brightwell’s data management, measurement and reporting expertise underpins ultimate confidence in online calculations, cutting out the need for manual workarounds and inefficient checking steps. Member requests are fulfilled instantaneously online through self-service or via custom-built workflows, reducing turnaround times and boosting member satisfaction.

Combined with our bespoke management information reporting suite, Brightwell’s operations team can manage, measure and report every aspect of their performance at the touch of a button. 

Our easily accessible dashboards can present performance data on:

  • Service Level Agreements
  • Key Performance Indicators
  • Productivity by task, teams or individuals

This provides invaluable data to Boards and trustees as well as operational teams, to drive continuous improvement.

Member Services

Strong administration, high-quality communications and modern technology are essential to the delivery of members’ benefits and informed decision making.

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Advisory Services

Brightwell’s role in supporting BTPS is truly end-to-end, integrating every aspect of what it takes to successfully manage a complex DB pension scheme.  Across funding…

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Funding &​ Fiduciary Services​

Ensuring pension schemes can meet their obligations to members and their beneficiaries involves careful management of scheme assets and 
in-depth understanding of the factors that influence assets, liabilities and corporate sponsors. At Brightwell, we offer unique insight and expertise.

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