Ensuring members fully understand their benefits and their options is key to informed decision making.
High-quality member communications are vital, and Brightwell has developed a wide range of materials for BTPS. These include a personalised online portal, video guides and brochures, in addition to bespoke letters designed with the member in mind – whatever their channel of choice.
Increasing member satisfaction
At Brightwell, we believe that the voice of the member is key to improving our proposition, and we have developed a member feedback and insight framework that underpins our continuous improvement activity.
Brightwell can offer members the ability to self-serve online, with a highly personalised experience, reducing member effort and increasing satisfaction.
Integrating member journeys, both online and offline, with a cloud-based administration platform gives members real-time access to:
- Retirement quotes
- P60s
- Transfer quotes
- Payslips
- and more…
Delivery times can be reduced from days to a matter of seconds.
Improving members’ understanding
Below is an example of a video we developed for BTPS to explain to members how their BTPS pension works both before and after retirement.
Explore more within Member Services
Member Services
Strong administration, high-quality communications and modern technology are essential to the delivery of members’ benefits and informed decision making.
Take me there – “Member Services”
Administration
Every DB pension scheme has to ensure that the right benefits are paid at the right time. Member record keeping, data quality and management, benefit…
Take me there – “Administration”
Member Experience
Pensions can be complicated. Supporting scheme members to make sure they fully understand their benefits and options with high-quality member communications and personalised online tools helps them make informed decisions.
Take me there – “Member Experience”