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Season 2 Episode 5: Careers in pensions: untapped opportunity or hard sell?

We’re pleased to share the fifth episode of Pensions Unpacked series two, the Brightwell Podcast.

What is Pensions Unpacked?

Pensions Unpacked, brought to you by Brightwell is hosted by award-winning broadcaster Georgie Frost. Each episode explores the policies, pressures, and possibilities redefining pensions and retirement.

With expert guests, real-world insights, and clear conversation, we unpack complex topics to help you stay informed and inspired. Whether you’re a trustee, sponsor, or pensions professional, tune in to discover how the industry is evolving – and where it’s headed next.

Season 2 Episode 5: Careers in pensions: untapped opportunity or hard sell?

Can the pensions industry attract the next generation of talent, or does it have an image problem that makes it a difficult sell?

In this episode of Pensions Unpacked, Georgie Frost is joined by Girish Menezes, President of the Pensions Management Institute, Fay Knight, Head of Service Operations at Brightwell, and Lottie Burdon, one of Brightwell’s senior pensions administrators.

For pension scheme members, having questions answered accurately, empathetically and promptly is essential. Yet skilled pension administrators are in short supply, and demand for their expertise continues to grow.

At the same time, the recent Milburn report highlighted that around one million 16 to 24-year-olds are not in employment, education or training (NEET). Six in ten have never had a job, compared with four in ten in 2005. Many have valuable qualifications, with 15% holding a degree and almost 30% achieving good GCSE results.

So could the pensions industry do more to create meaningful career opportunities for young people? And how can employers challenge outdated perceptions of pensions as a career, showcase the variety of roles available, and build the workforce needed for the future?

Georgie and her guests explore the skills the industry is looking for, the opportunities it can offer, and what needs to change if pensions is to become a career by design not accident.