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Today, The Pensions Regulator (TPR) published its Market Oversight report on pensions administrators. Commenting on the report, Michelle Esterkin, Head of Admin Consulting at Brightwell said: “Strong administration is the backbone of the pension system, integral to effective scheme management and member satisfaction but it has suffered from lack of investment.
“With increasing regulatory demands, technological transformation, pensions dashboards and rising member expectations, administrators have never been more important.
“The message is clear, investing in modern technology is not a nice to have. It is an essential prerequisite for strong administration, good customer service and a great member experience. And that is something that trustees of all schemes should be striving for.”

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In this special live edition of Pensions Unpacked, Georgie Frost is joined by Sir David Lidington, Kir Nuthi, Head of AI and Data Policy at tech UK, and Wyn Francis, Chief Investment Officer at Brightwell. In this episode we also touch on Count Binface, the possibility of a general election before the year is out and whether pensions dashboards could give the sector a ‘Martin Lewis’ moment.
Find out more about “Pensions Unpacked Season 2 Episode 6: In a world of permanent disruption how can long-term investors navigate through?”12/10/2026
In this episode of Pensions Unpacked, Georgie Frost is joined by Girish Menezes, President of the Pensions Management Institute, Fay Knight, Head of Service Operations at Brightwell, and Lottie Burdon, one of Brightwell’s senior pensions administrators. In this episode we also touch on Count Binface, the possibility of a general election before the year is out and whether pensions dashboards could give the sector a ‘Martin Lewis’ moment.
Find out more about “Season 2 Episode 5: Careers in pensions: untapped opportunity or hard sell?”12/10/2026
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