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Nurturing a new generation of pensions administrators

Well trained, highly competent pensions administrators are the bedrock of well-run pension schemes. For pension scheme members, having queries handled in a timely, professional and accurate manner is imperative. If your frontline administration team isn’t up to scratch, it’ll show in your member satisfaction scores. But good pension administrators are hard to find and, in a post covid world, where hybrid working is becoming more commonplace, it’s getting even harder as the competition for talent has gone from local to countrywide.

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6 minute read

Mapping future risks in an increasingly complex world

One area where investment thinking and regulatory requirements continue to evolve is the sustainability of an investment portfolio. Climate change has become, and continues to be, a huge focus. However, there are new, emerging risks that pension schemes need to prepare for.

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2 minute read

Understanding and managing longevity risk

A lot has been written about how to achieve good outcomes for members of defined benefit (DB) pension schemes. A strong employer covenant, well managed investments and ensuring scheme liabilities are appropriately hedged are key...

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5 minute read

Avoiding the trap of trapped surplus

A lot has been written about how to achieve good outcomes for members of defined benefit (DB) pension schemes. A strong employer covenant, well managed investments and ensuring scheme liabilities are appropriately hedged are key...

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7 minute read

Top 10 lessons for securing good outcomes during valuation negotiations

Reaching agreement on a valuation outcome between the trustees and the sponsor of a large defined benefit (DB) pension scheme is without doubt a complex...

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5 minute read

Good administration, the backbone of pensions

A lot has been written about how to achieve good outcomes for members of defined benefit (DB) pension schemes. A strong employer covenant, well managed investments and ensuring scheme liabilities are appropriately hedged are key. Proactive oversight by strong governance arrangements and qualified and capable trustees are a must. But what is the glue that holds this all together? Who do scheme members and beneficiaries contact if they want to understand their benefits, report a bereavement or have a problem that they need help with? It’s not the trustees, it’s not the investment manager or investment consultant, it’s the member administration team.

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5 minute read

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