Good administration, the backbone of pensions
A lot has been written about how to achieve good outcomes for members of defined benefit (DB) pension schemes. A strong employer covenant, well managed investments and ensuring scheme liabilities are appropriately hedged are key.
Proactive oversight by strong governance arrangements and qualified and capable trustees are a must.
But what is the glue that holds this all together? Who do scheme members and beneficiaries contact if they want to understand their benefits, report a bereavement or have a problem that they need help with? It’s not the trustees, it’s not the investment manager or investment consultant, it’s the member administration team.
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Written by
Head of Administration Strategy
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5 minutes
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